After Over 10 Hours of Outage, GTBank’s Electronic Services Still Not Restored

GTBank-ATM

We earlier reported today that GTBank’s electronic channel services experienced an outage following a fire incident at one of its processing centres in Lagos.

The outage which lasted over 8 hours on Saturday made it impossble for customers of the bank to perform any transactions via ATM, the Internet or Point of Sale terminals.

Update: (20:27hrs) GTBank has released a statement on Twitter saying:

We wish to inform you that all our echannels (ATMs, Internet Banking and POS) are now available. You can now perform your transactions using any of these channels. Thank you for bearing with us. 

In a phone conversation with a key personnel in GTBank’s e-business unit, he confirmed to me that the situation was contained and that electronic services were back to normal as at 20:17hrs (GMT+1), Saturday.

Update: (22:00hrs) – I tried accessing GTBank’s ibank portal, but it was unavailable. Customers in several parts of the country say that GTBank ATM machines are still not working and the ibank platform is currently down.

However, he declined to comment on what caused the fire, but acknowledged that that was the main processing data centre, although there were back-up data centres in other locations.

Sources say that the fire might have been triggered off by an electrical fault, but it is also possible that the situation developed within GTBank’s data centre environment which perhaps wasn’t synched or integrated with a Disaster Recovery Center (DRC) in another location.

According to a data centre expert, if GTBank followed data centre design standards, an automated fire system would have activated flooding in the processing centre and per protocol activated emergency power off which would have automatically shut down the servers, switches, routers, radios, cooling system, etc.

Update: (20:27hrs) GTBank has released a statement on Twitter saying:

We wish to inform you that all our echannels (ATMs, Internet Banking and POS) are now available. You can now perform your transactions using any of these channels. Thank you for bearing with us. 

GTBank is credited for being one of the most innovative and technology-driven banks in Nigeria, but an outage such as this, especially during a holiday season could easily wreck customer trust and confidence.

*This story has been updated*

[Image: via thelondonnigeria.com]


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