Smile Telecoms launches first-to-market services for its African customers


Smile Telecoms, a pan-African telecommunications group, has announced the launch of two first-to-market services for the benefit of its customers in Nigeria, Tanzania and Uganda where it owns and operates 4G LTE mobile broadband networks in the 800MHz band, and the 800MHz and 2.6GHz bands respectively.

One of the service is SmileVoice, a world-first free mobile app that enables customers with any Android or Apple iPhone device to make SuperClear voice calls over Smile’s 4G LTE networks.

SmileUnlimited is the other. This service provides customers with unlimited access for 30 days over Smile’s SuperFast 4G LTE broadband network.

“With the introduction of SmileVoice and SmileUnlimited, we are once again demonstrating our commitment to the advancement of the people of Africa,” Smile Group’s Chief Executive Officer, Irene Charnley said in a press release.

She added, “As the pioneers of SuperFast mobile broadband on the continent, we understand the direct correlation of broadband penetration to the creation of wealth and the acceleration of development, and we are expending huge resources to make SuperFast internet access and SuperClear voice available across all our market.”

SmileVoice will provide customers with the ability to use their data bundles to make SuperClear voice, video calls and send SMSs to any number locally and internationally.

Using SmileVoice, Smile-registered customers can make high quality voice calls to anywhere in the world with their data bundles, at the lowest local call rate per second in Nigeria. All SmileVoice calls are charged in MBs to an active data bundle and equated to a local per second call rate.

Ms Charnley, while elaborating on the SmileUnlimited offering, explained that any unlimited offering is subject to a fair usage policy (FUP) which ensures that connectivity will be maintained throughout the 30-day period, albeit at declining speeds once the generous FUP is reached. It also provides for the speed to be increased again by the simple purchase of another data bundle.

SmileVoice and SmileUnlimited will first roll-out in Nigeria, and will be followed by similar offerings in Tanzania and Uganda. In addition, Smile is set to launch its services in the DRC before the year runs out.

Smile’s customers will get these services at affordable prices, and will experience first-hand Smile’s value proposition of speed, quality, reliability and simplicity.

The launch of these new services and Smile’s proposed launch in the DRC follows its announcement in September 2015 of the raising of US$365 million of debt and equity funding, which has been used to significantly expand of its existing 4G LTE mobile broadband networks.

Smile Telecoms Holdings Ltd operates in Nigeria, Tanzania and Uganda as Smile Communications Nigeria, Smile Communications Tanzania and Smile Communications Uganda respectively. It was founded in 2012 with a simple mission: to be the broadband provider of choice in all its markets and to enable its customers to benefit fully from the Internet world with data and voice services.

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