Kenya’s Safaricom launches new app to allow users access its services easily


Safaricom, Kenya’s largest integrated telecommunication service provider, has announced the launch of an app to enable its users carry out a wide range of operations.

Known as MySafaricom, the app enables Safaricom’s 7.8 million smartphone users to perform operations such as purchase of data bundles, access of information on data bundle balance, redemption and transfer of Bonga points, access to M-PESA statements and topping up other numbers.

Prepaid users can view their airtime balance in real time while postpaid users can view usage or request a detailed invoice to be sent to their own email addresses.

In addition, the app contains searchable information on many of the services offered by Safaricom through the app named Knowledge Base, thereby eliminating the need to contact customer care for assistance on many issues.

“With the emergence of a number of new services on our network, our app aims to place more control in the palms of our customers. Using a simple interface, users are able to view dynamic and real time updates on their call, SMS and data use. This aligns with our ambition to provide the best experience to our customers,” said Bob Collymore, CEO of Safaricom.

The interactive app includes other functions such as management of SMS, Sambaza, Skiza and Roaming services; a store locator with opening times; a knowledge base containing vast information on Safaricom services; and the various means in which customers can get in touch with the contact centre.

The app is available on the Safaricom AppStore, the Apple App Store and Google’s Play Store, and has already received more than 10,000 downloads.

Users who can’t use the app can access its functionality through the *100# menu and other USSD menus.

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