DStv, a digital satellite TV service in Nigeria, has announced that its call centres will now be open longer in a bid to serve its customers better.
Before now, the call centres used to be open on Monday through Saturday from 9am to 6pm, 12pm to 6pm on environmental Saturdays and 10am to 5pm on Sundays.
From henceforth however, the call centres will now be open from 8am to 9pm all day, everyday (that includes weekends, environmental Saturdays and holidays).
Customers can call their toll free numbers any time for complaints (or eulogies). They are 09090630333 (Etisalat), 07080630333 (Airtel), 08149860333 (MTN), and 08113630333/08003788266 – 6328 (Glo).
If you feel you need to talk to a customer rep face to face, you can visit their branch offices. They operate from 8am to 7pm on Monday through Friday, 9am to 6pm on Saturdays, 10am to 5pm on Sundays, and 9am to 5pm on public holidays.
The time change isn’t much but you never can tell when you’ll need to call in to get issues resolved. Save those numbers if you use DStv…you might need them.
Launched in 1995 by MultiChoice, DStv provides various bouquets offering general entertainment, movies, lifestyle & culture, sport, documentaries, news & commerce, children, music, religion and consumer channels to its subscribers.
It has around 8 million subscribers with the majority being in South Africa and Nigeria, which are considered to be its most important markets.