5 Must-Have Skills to Remain Employable as an IT Support Engineer in 2024

IT support engineers fulfill critical roles at the frontline of any organization by ensuring that technology functions seamlessly, enabling productivity and minimizing downtime. 

The changing dynamic nature of technology and evolving organizational needs create demand for specific skills in supporting information technology (IT) to clients and organizations. With these skills, IT support engineers are required to address technical issues reported by users and resolve them. 

In this guide, we will highlight and teach you these skills not only to ensure your relevance in the industry but also to enhance your ability to provide exceptional support.

1. Advanced technical skills

As an IT support engineer, you must possess deep technical expertise in cloud computing, cybersecurity, networking, and system administration by familiarizing yourself with major cloud platforms, such as AWS, Azure, and Google Cloud. This gives you an edge with more businesses migrating their operations to the cloud. 

Furthermore, having a strong grasp of cybersecurity principles and practices is also essential to protect organizations from increasing cyber threats. Therefore, stay updated with the latest security protocols, threat detection tools, and response strategies.