How to Become an IT Support Specialist

Kelechi Edeh -

IT support specialists play a crucial role in ensuring that organizations and users have the technical assistance they need to keep operations running smoothly. Whether it's troubleshooting software glitches, maintaining hardware, or guiding users through tech challenges, IT support specialists are the backbone of a well-functioning tech environment.

If you’re someone who enjoys problem-solving and technology, this career path could be perfect for you. Let’s break down what this role involves, how much you can earn, the skills you need, and the steps to get started.

5 Must-Have Skills to Remain Employable as an IT Support Engineer in 2024
In this guide, we will highlight and teach you these skills not only to ensure your relevance in the industry but also to enhance your ability to provide exceptional support
TechloyDavid Adubiina

Who is an IT Support Specialist?

An IT support specialist, also known as a computer support specialist, helps maintain and troubleshoot an organization’s computer systems and networks. These professionals can be part of an in-house IT team, work at a help desk, or offer support as independent contractors. Their main job is to make sure that users can work without interruptions due to technical issues.

How Much Does an IT Support Specialist Make?

Salaries for IT support specialists can vary based on factors like experience, location, and industry. According to Glassdoor, the median annual salary for this role is around $60,810.

Entry-level positions may start at approximately $40,000 per year, while more experienced specialists, especially those with certifications, can earn over $70,000. Cities known for their tech industries, such as San Francisco or New York, often offer higher salaries due to demand and living costs.